Refund & Cancellation Policy

Last updated: 8 November 2026 · Moii · Cairo, Egypt

This policy explains how cancellations, returns, exchanges, and refunds work for Moii orders placed in Egyptian Pounds (EGP).

1. Order cancellation
You may cancel an order before it ships by emailing hello@moii.store or calling +20 109 876 5432 with your order number. If the parcel has already left our partner, the order cannot be cancelled — please use the return process below after delivery.

2. Returns window
You may return unworn items within 14 days of delivery, provided:
• The hoodie is unused and unwashed.
• All original tags are still attached.
• The item is in its original packaging where practical.

Items that show wear, odour, stains, or missing tags are not eligible for return.

3. How to start a return
1. Email hello@moii.store with your order number, the item name, and reason for return.
2. We confirm eligibility and share return instructions (including courier collection where available in Egypt).
3. Once we receive and inspect the item, we process your refund or exchange.

4. Exchanges
Size exchanges are available when stock allows. If your size is unavailable, we will refund the item amount in EGP instead.

5. Refunds
• Approved refunds are returned to the original payment method where possible.
• Refunds are issued in EGP for the product price paid.
• Original shipping fees are non-refundable unless the return is due to our error (wrong item, defect, or damage in transit).
• Please allow up to 14 working days after we receive the return for the refund to appear, depending on your bank or payment provider.

6. Defective or incorrect items
If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery with clear photos. We will arrange a free replacement or a full refund including shipping where applicable.

7. Contact
Moii · Cairo, Egypt
Email: hello@moii.store
Phone: +20 109 876 5432